A. Branch Operations
1. Zonal Operations Team Lead : Location Port Harcourt
Duties and Responsibilities
• Ensure hitch free services and seamless service delivery in the branches
• Ensure operational improvement and cost control
• Follow up on branches’ requests e.g. malfunctioning tools and equipments that have not received attention or approvals to ensure conclusive resolution
• Visit branches regularly to observe and identify issues that require urgent attention and also ensure compliance to laid down processes and policies
• Enhance team performance in catchment branches to achieve quality customer service delivery
• A first degree and a post graduate degree from a reputable university
• Relevant professional qualification i.e. ACCA/ACA/ACIB will be an advantage
• Minimum of 5 years cognate banking experience
Person Specifications
• Sound knowledge of generally accepted accounting principles and group accounting policy
• Must possess a good knowledge of risk management (with special emphasis on operational risk management)
• Must have a customer service orientation and people management skills
2. Head, Cash Management: Location Lagos
Duties and Responsibilities• Define and set vault limit for branches
• Manage the outsourced bullion service and ensure performance of vendor to Service Level Agreement (SLA)
• Represent the bank at various functions on issues relating to cash management
• Review and authorize transactions within applicable limit
• Ensure up to date proof and reconciliation of all cash management GLs.
Qualifications and Experience
• A first degree and a post graduate degree from a reputable university
• Relevant professional qualification i.e. ACCA/ACA/ACIB would be an advantage.
• Minimum of 5 years cognate banking experience
Person Specifications
• Must have a broad understanding of cash management and banking operations
• Must have an understanding of generally accepted accounting principles
• Should have strong analytical and problem solving skills
• Must have good numeric skills
